Amazon Connect is an AI-powered application that provides one seamless experience for your contact center customers and users. It's comprised of a full suite of features across communication channels.

Jul 23, 2025 · Amazon Connect is an AWS cloud-based omnichannel contact center. A variety of channels, including phone, SMS, and email, may be used to contact customers in order to reduce …

Amazon Connect is an easy-to-use omnichannel cloud contact center service offering superior, low-cost customer service using machine learning (ML), interactive voice response (IVR), and call center routing.

Nov 17, 2025 · Amazon Connect is a cloud-based contact center solution developed by AWS. Designed to simplify customer service operations, it enables businesses to manage voice and chat interactions …

Amazon Connect is easy to use omnichannel cloud contact center service build on top of Amazon Web Services (AWS). Amazon Connect enables contact center agents to handle customer inquiries (via …

Nov 22, 2024 · Amazon Connect is a cloud-based, omnichannel contact centre service, designed from the ground up to be highly flexible, scalable, and adaptable to meet modern demands.

Amazon Connect provides unlimited use of AI capabilities that power end-customer self service, agent assistance, and supervisor experiences. It allows you to optimize every step of your customer …