Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

Delivery company Instacart will pay $60 million in customer refunds under a settlement reached with the Federal Trade ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

The Singapore insurer has begun rolling out Salesforce Agentforce to assist customer service teams, with plans to extend the use of the technology to financial advisers and direct customer interaction ...

Charlotte County Utilities changes service hours for December 17; phone and in-person services to open at 11:30 a.m. Contact ...

Flight attendant preparation might be more complicated than you think. Their training programs involve safety, aircraft knowledge, customer service, medical and emergency procedures— not to mention ...

Sign in to Amazon to get started and unlock a simpler, faster way to take care of everything you need. You can find your recent Amazon activity organized in one easy-to-use place—always up to date and ...

Ever feel like every brand online is shouting for your attention? Pop-ups, ads, endless emails. It’s a lot. The truth is, people don’t want more noise. They want solutions tailored just for them. That ...

Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a human on the other line is really what you need. With Best Buy's Techtober sale on the ...

Olivia Peluso is an experienced journalist with over 1,500 published stories across personal finance, economics, and public policy. Katie Miller is a consumer financial services expert. She worked for ...

Microsoft Bing and the Edge browser have small features that improve our browsing experience. Bing has introduced several features over the years, such as unique wallpapers, Bing Chat, and Bing ...