Build a high-performing quiz by limiting it to ten questions and placing the email signup form after the product results to ...
Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.
Delivery company Instacart will pay $60 million in customer refunds under a settlement reached with the Federal Trade ...
Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...
The Singapore insurer has begun rolling out Salesforce Agentforce to assist customer service teams, with plans to extend the use of the technology to financial advisers and direct customer interaction ...
AI agents that run 24/7 can answer questions, help customers complete purchases, and give human teams room to focus on the ...
Charlotte County Utilities changes service hours for December 17; phone and in-person services to open at 11:30 a.m. Contact ...
Flight attendant preparation might be more complicated than you think. Their training programs involve safety, aircraft knowledge, customer service, medical and emergency procedures— not to mention ...
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