Digital beings are coming into parity with the way humans think,” says Chetan Dube, an AI pioneer and the CEO of Quant.

Charlotte County Utilities changes service hours for December 17; phone and in-person services to open at 11:30 a.m. Contact ...

Salesforce added 6,000 Agentforce customers in one quarter, hitting $540M in revenue—challenging the AI bubble narrative with ...

Agentic AI works like a behind-the-scenes service partner—anticipating needs, surfacing context and routing issues ...

Flight attendant preparation might be more complicated than you think. Their training programs involve safety, aircraft knowledge, customer service, medical and emergency procedures— not to mention ...

Several automakers are recalling certain models because they may pose a potential safety risk to owners, according to the ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

A Muslim man who worked in a San Francisco city customer service call center should get his job back, because the city violated his religious rights when it fired him for refusing to receive a COVID ...

Sinch reports that 98% of businesses plan to use AI for customer communication. Trust varies, especially among age groups, as adoption grows.

Elevance Health this month rolled out an updated version of its Virtual Assistant tool, which allows users to ask questions about their benefits and get near-instant results.

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Just like planning the perfect weekend in a new city, backward induction lets you navigate your CX strategy with intention.