Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

Delivery company Instacart will pay $60 million in customer refunds under a settlement reached with the Federal Trade ...

Glance releases its 2026 CX Trends Report, revealing how last year’s rush toward AI reshaped — and often damaged — customer ...

The Singapore insurer has begun rolling out Salesforce Agentforce to assist customer service teams, with plans to extend the use of the technology to financial advisers and direct customer interaction ...

Charlotte County Utilities changes service hours for December 17; phone and in-person services to open at 11:30 a.m. Contact ...