Charlotte County Utilities changes service hours for December 17; phone and in-person services to open at 11:30 a.m. Contact ...

Salesforce added 6,000 Agentforce customers in one quarter, hitting $540M in revenue—challenging the AI bubble narrative with ...

Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

The Singapore insurer has begun rolling out Salesforce Agentforce to assist customer service teams, with plans to extend the use of the technology to financial advisers and direct customer interaction ...

SAN FRANCISCO - A Muslim man who worked in a San Francisco city customer service call center should get his job back, because ...

Several automakers are recalling certain models because they may pose a potential safety risk to owners, according to the ...

As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get fulfilled quickly and painlessly, issues can still occasionally arise, especially during the busy ...

A Muslim man who worked in a San Francisco city customer service call center should get his job back, because the city violated his religious rights when it fired him for refusing to receive a COVID ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty As one of the world's largest retailers, Amazon is a well-oiled machine. But while most orders get ...

Just like planning the perfect weekend in a new city, backward induction lets you navigate your CX strategy with intention.

Instacart has settled with the FTC regarding alleged deceptive practices while facing ongoing concerns about its pricing ...

The city is using AI to answer phone calls to the Department of Neighborhoods to help respond to residents faster.