Michelle Couch-Friedman is the Chief Fiasco Fixer, founder and CEO of Consumer Rescue. She's a dedicated investigative consumer reporter and caring advocate, focusing heavily on travel-related issues, ...

United Airlines travel credit, like all airline credit, has a limited shelf life. Despite that fact, many passengers remain unaware of the expiration date of their future travel credit – and end up ...

%😀 Michelle Couch-Friedman is an author and consumer advocate. She's the founder of Consumer Rescue, which defends and educates consumers (free of charge).

Old-school scammers are trying to get back in the (con) game and, surprisingly, they’re doing it via snail mail. Here’s what you need to know about the inheritance scam, delivered straight to your ...

Publishers Clearing House scams remain a menace to senior citizens, even after the company’s bankruptcy this year. I know because a friendly, self-proclaimed “man of God” called me last week, claiming ...

Sometimes fall can seem like it’s open season on Medicare beneficiaries. Insurance companies are after your money by raising costs, reducing benefits, and dropping covered drugs. And, of course, there ...

No one could fault Kristina for overlooking the expiration date on her family’s $2,622 travel credit from American Airlines. For over a year, Kristina was in crisis mode after her husband’s brain ...

Hundreds of Carnival Cruise Line passengers were disappointed recently when their ship completely missed Greenland, the main attraction. But that disappointment turned to rage when a quasi-travel ...

What if you sent $500 to the wrong person by mistake using Zelle — and that stranger refused to give back your money? That’s the shocking situation in which Rossin Asilo recently found herself. Using ...

Heather Steele just landed on the Do Not Rent list of her favorite car rental company — Hertz. She says she’s been a great customer of Hertz for many years, and the banishment has her flabbergasted.

On their recent Alaskan adventure, a Tennessee couple spent $1,850 on an engraved fossilized mammoth tusk to commemorate the trip. But by the time United Parcel Service delivered the delicate artwork ...

Could an ombudsman columnist who routinely writes about tourist scams become the target of one herself? The answer is, of course, “Yes.” No traveler is immune to the possibility of a brush with a bad ...