The world of customer service has changed. What used to be in-person and onsite transactions has evolved into interactions via chat or phone. These are more convenient for the customer as they get ...

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SUNNYVALE, Calif.--(BUSINESS WIRE)--Support.com, Inc. (NASDAQ:SPRT), a leader in technical and customer support solutions for businesses and consumers with more than 20 years of experience managing a ...

We get a lot of questions from readers with two-year associate's degrees who are frustrated because, even though they're ...

As a result of the pandemic, the practice of remote working is now the norm the world over. This has presented a significant challenge for many businesses that have had to shift many important ...

In this post, you'll find a listing of 30 work from home jobs with benefits. This includes everything from health insurance ...

According to some estimates, companies worldwide lose close to 1.8 trillion US dollars to low productivity each year. This can happen for a variety of reasons. But it’s safe to assume that having your ...

In all of customer service, there’s one metric that stands out above all the rest in terms of importance. More important than satisfactory resolutions. More important than call resolution times. What ...

STAMFORD, Conn.--(BUSINESS WIRE)--A live video tool that allows businesses and their customers to look through a smartphone camera together for technical support won the ISG Startup Challenge at the ...

Save big (up to $1,875) on small business tools with our free membership, business.com+ Business.com aims to help business owners make informed decisions to support and grow their companies. We ...

Hybrid and remote work has introduced novel difficulties for IT departments and workers, such as how to access resources or troubleshoot issues when employees are geographically dispersed. Fortunately ...