Anand Subramaniam is SVP Global Marketing for eGain Corp. eGain’s solution automates digital-first customer engagement for global brands. Working as a contact center agent was never for mere mortals.

Every now and then, an idea or concept takes the productivity nerds of the internet by storm. We get so obsessed that it breaks through to the mainstream, and you can’t seem to go anywhere online ...

Retail is one of the largest sectors in the world, with a retail sales forecast of $30.3 trillion in 2023. In a market so large and competitive, businesses compete to stand out to deliver bigger and ...

The modern world is interconnected in ways that were unimaginable only a couple of decades ago. There now exists a constant flow of ideas, technologies, services, goods and even people across borders, ...

How building knowledge management into industrial AI early, while blending the best of GenAI and logic systems, can improve performance and efficiencies. Imagine a routine equipment alert on your ...

According to the Ark Invest Big Ideas 2025 report, agents will increase enterprise productivity via software. Companies that deploy agents should be able to increase unit volume with the same ...

Building, collecting, transferring, sharing, preserving, maintaining and utilizing knowledge is essential to developing and keeping the necessary technical expertise and competences required for ...

Lecturer and Research Fellow: Department of Environmental and Occupational Studies in the Faculty of Applied Science, Cape Peninsula University of Technology Dr. Benett Siyabonga Madonsela received ...

Nuclear technology requires a high level of technical expertise and experience that must be developed and kept available for current and future generations. The Section assists Member States and the ...